The organization is a leading provider of products, services and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence. Its expansive operations include a world-class supply chain, dedicated sales professionals, an extensive online presence and a network of retail stores. As a major player in the distribution and retail sectors, it relies on a robust application ecosystem to maintain its complex B2B and consumer operations.

To maintain its competitive position, the client recognized the need to address significant risks within its application landscape. The existing environment faced several critical constraints:

HCLTech partnered to execute a strategic application modernization and development program. The initiative focused on transitioning legacy services to Azure while fundamentally improving application performance and reliability.

Strategic implementation and modernization

End-to-end AppDev value stream mapping was conducted to trace the full SDLC from requirements to deployment, exposing systemic bottlenecks such as legacy infrastructure, high technical debt, fragmented handoffs, manual processes and documentation gaps impacting speed, stability and quality.

The project followed a phased implementation approach, prioritizing critical use cases based on the VSM findings.

Advanced AI integration:

A standout feature of the solution was the integration of GenAI and Agentic AI to accelerate the development lifecycle. Key tools utilized included:

The modernization program has delivered measurable financial and operational gains for customers:

The success of this partnership stems from a cultural shift toward AI-driven efficiency. By moving away from poorly documented legacy systems and embracing an automated, GenAI-first approach, the development environment has become more agile and predictable. This transformation has empowered the team to handle increased scope without increasing overhead, turning the technical migration into a strategic engine for continuous improvement. The seamless adoption of these advanced tools reflects a strong alignment between HCLTech’s technical expertise and the client’s commitment to innovation.

HCLTech’s commitment to excellence was highlighted by the rapid and successful migration of legacy services from on-prem and AWS environments to modern Azure architecture. The client particularly valued the high adoption rate of GenAI, which served as the primary driver for substantial efficiency gains.

Looking ahead, HCLTech plans to further advance this partnership by investigating Agentic AI approaches for proactive incident detection and automating more complex operational use cases. This continued focus on cutting-edge technology ensures that the client’s integrated distribution platform remains resilient and future-ready.